1.1.1 All items of Goods which are returned by the user to the Seller must be returned with their original, undamaged packaging and must be in an unused condition (except only in the case of Goods which have been discovered to be faulty upon use).

1.1.2 All items of Goods (other than faulty Goods) must, upon return, be received by the Seller with the original packaging, failing which the Seller reserves the right to refuse either all or some of the refund which would otherwise be due in respect of such returned Goods. The cost of returning Goods shall be borne by the user. Faulty goods need to be returned to the standard returns address provided for a full refund to be possible. Please note the returns address is different to our registered office. After you ve contacted us we will provide you the address where to return  the goods .Please do not return by courier as we will not accept full courier charges. The Seller does not bear responsibility for lost returns that are not tracked and / or registered.

1.1.3 The Seller offers a full refund and / or exchange on all goods up to 14 Days from the delivery date.

1.1.4 Please note WE DO NOT OFFER RETURNS / EXCHANGES ON SALE / PROMOTIONAL ITEMS, AS WELL AS PRESCRIPTION SERVICES.

1.1.5 The Seller does not offer a refund on shipping charges, all orders returned for a refund shall be refunded in complete within 30 days, minus the shipping costs (unless the order was faulty / incorrect).

1.1.6 We will issue a refund on receipt, or exchange the item for a different model/ colour if preferred.Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.We will not accept parcels that incur duty charges.

1.1.7 If you receive your item in a faulty condition you must notify us in writing within 7 days of receipt of the productFaulty Item/ I Received the wrong item If the item you received is faulty/wrong item please contact us at :  quoting your order number, your name and address, contact details and details of the product and the reason for return, and whether you require a refund or a replacement.We will then advise on how to proceed with the return. If you receive your item in a faulty condition you must notify us in writing within 7 days of receipt of the product.This returns policy does not effect your statutory rights.